What are the mall’s regular operating hours?

Monday – Saturday, 11am - 8pm

Sunday, 12pm - 6pm

Individual store and restaurant hours may vary. For information on tenant hours, upcoming holiday hours, or mall weather updates, visit Hours.

How can I get in touch with a retailer directly?

For all available tenant-related contact information, visit our Directory.

Does the mall open early for mall walkers?

Yes, all are welcome every morning. For current mall walking hours, visit Morning Mall Walk.

Is the mall handicapped accessible?

Yes, please reference our Mall Map for entrances with easy accessibility for all. ADA-compliant parking can be located at or near every compliant entrance. 

Are wheelchair and scooter rentals available?

At this time, wheelchair and scooter rentals are not available for complimentary use.

Does the mall have nursing stations available?

Yes, please reference our Mall Map for the location.

Do you allow pets at your shopping center?

With the exception of fully licensed service animals trained to assist persons with disabilities, bringing pets to the mall is prohibited. Please refer to our Code of Conduct.

Note: The ADA does not recognize emotional support, therapy, comfort, or companion animals as service animals.

Do you offer valet parking?

No, the mall does not offer valet parking.

Do you have electric vehicle charging stations?

No. At this time, the mall is not equipped with electric vehicle charging stations.

Are gift cards available for purchase?

Many of our retailers and restaurants offer in-store gift cards. For a full list of retailers, visit our Directory.

Do you have a play area available for children?

Yes. Our play area is located by Value City Furniture, and families are welcome during mall operating hours.

I would like information regarding employment opportunities.

For open employment opportunities with stores, restaurants, mall management, or mall operations, visit our Jobs page.

How can I contact Mall Security?

To contact Mall Security, call 301-401-3275.

I would like information regarding Leasing opportunities.

For information or to contact a representative of our Leasing team, visit Leasing.

How can I find information about an upcoming event?

To find out what’s happening at our mall, visit Events.

How can I participate in an upcoming vendor show at Francis Scott Key Mall?

Participation in upcoming vendor shows will vary. To contact the host of a show, visit Events and click on the vendor show of interest for details. Note: Events and vendor shows posted on our website are verified mall events. For questions related to events not shown, call the Mall Management Office at 301-662-5152

I am interested in hosting a birthday party at Francis Scott Key Mall.

Happy birthday! Visit Plan Your Birthday Party With Us! for a list of retailers and restaurants that offer accommodations or special packages.

Do you offer visits and family photos with the Bunny and Santa?

Yes! When they are in town, we’ll share details! Visit Events for hours of operation, booking information, and more.

I have additional questions.

Please Contact Us